Warranty

We stand by our product and want our customers to be happy with their purchase. If you have any problems with your Compound Fitness equipment, please follow the steps below and one of our representatives will be in touch with you. Compound Fitness Equipment warrants that the Product(s) will be free from defects in workmanship and materials for periods relative to our Warranty product table below.

Warranty does not cover any damage due to negligence, misuse, alteration or abuse of the Product(s). Warranty claims are assessed on a case-by-case basis, and Compound Fitness has the discretion to decline warranty requests that are not in-line with the product warranty schedule. Minor aesthetic/cosmetic issues such as scratches, imperfections or similar that is incurred through general use is not covered under Compound Fitness warranties.

Follow the 3 steps below to lodge a warranty claim:

Please contact Compound Fitness at customerservice@compoundfitness.com.au
Provide a detailed description of the defect, proof of purchase and photos to support your claim.

 

Complete The Required Returns Form 

If you're eligible for a claim, we'll send you a Returns Form. Please complete the form and submit to customerservice@compoundfitness.com.au
Provide product images (if you have not already submitted photo proof).

 

Return The Goods

Once your Warranty Claim has been received, Compound Fitness will guide you on how to return the Product(s). Please provide a physical copy of the Returns Form to further your claim.

 

Outcome Determined

Once the product has been received, Compound Fitness will inspect the goods and determine the appropriate remedy. Be sure all the aforementioned returns guidelines  have been adequately met for a smooth process.

 

PART	WARRANTY PERIOD
FRAME/CAGES/RIGS	LIFE TIME WARRANTY
BLOCKS/PULLEYS/PLATES/RODS	3 YEARS
BEARINGS	1 YEAR
CABLES	6 MONTHS
COATINGS	1 YEAR
FOAM/SEAT/PADS	6 MONTHS
OLYMPIC & SPECIALTY BARBELLS	1 YEAR
SPRINGS/STRUTS	3 MONTHS
HARDWARE/MECHANICAL	3 MONTHS
PLASTIC COVERS	3 MONTHS
UPHOLSTERY	3 MONTHS

Functional Equipment

 

PRODUCT	WARRANTY PERIOD
5KG BUMPER PLATES	3 MONTHS
10-25KG BUMPER PLATES	1 YEAR
FRACTIONAL PLATES	1 YEAR
CAST IRON WEIGHT PLATES	1 YEAR
CALIBRATED STEEL WEIGHT PLATES	10 YEARS (EX. COATING)
GRIP WEIGHT PLATES	3 YEAR
COLLARS - PLASTIC/ PU	6 MONTHS
TECHNIQUE PLATES	1 YEAR
PU WEIGHT PLATES	3 YEARS
OLYMPIC & SPECIALTY BARBELLS	1 YEAR
TECHNIQUE BARBELLS	6 MONTHS
RUBBER HEX DUMBBELLS	1 YEAR
PU DUMBBELLS	3 YEARS
PU FIXED WEIGHT BARS	3 YEARS
COMPOUND WALL BALLS	2 YEARS MANUFACTURER’S WARRANTY
DEAD BALLS	3 MONTHS
FITNESS BALLS	3 MONTHS
MEDICINE BALLS	3 MONTHS
KETTLEBELLS	5 YEARS
FOAM PLYO & SOFT BLOCKS	3 MONTHS UPHOLSTERY, 1 YEAR FOAM
TIMBER PLYO & JERK BLOCKS	6 MONTHS
COLLARS - PLASTIC/ PU	6 MONTHS
BATTLE ROPES	3 MONTHS
CLIMBING ROPES	6 MONTHS
BANDS	3 MONTHS
MOBILITY EQUIPMENT	3 MONTHS
CONCEPT2 ROWERS & SKIERS	5 YEARS FRAME, 2 YEARS OTHER (EX. BATTERIES)
AIR BIKES	5 YEARS FRAME, 1 YEARS OTHER (EX. SEAT)