Warranty does not cover any damage due to negligence, misuse, alteration or abuse of the Product(s). Warranty claims are assessed on a case-by-case basis, and Compound Fitness has the discretion to decline warranty requests that are not in-line with the product warranty schedule. Minor aesthetic/cosmetic issues such as scratches, imperfections or similar that is incurred through general use is not covered under Compound Fitness warranties.Follow these steps below to lodge a warranty claim:

Start by filling out the form here. Provide the product’s serial number, a detailed explanation of the issue, and photos to support your claim.

Our support team will analyze the issue to determine the best course of action. In most cases, a technician will be dispatched to your site to repair the item. If the product is deemed irreparable, a replacement will be arranged.

If a repair is needed, we’ll coordinate with you to arrange a suitable time for a technician to visit your facility. If parts are required, they will be ordered, and the technician will handle the repair once they arrive.

Our team is committed to ensuring the issue is resolved efficiently, whether through on-site repair or replacement if necessary.


For questions or further assistance, please contact us at support@compoundfitness.com.au

CUSTOM TURF WARRANTIES FOR GYMSAt Compound Fitness, we stand by the quality and durability of our custom gym turf, designed to endure the rigours of commercial gym use.1-Year Limited Warranty:We provide a 1-year limited warranty on all custom turf installations, covering defects in materials and workmanship under normal gym conditions. Please note that this warranty is only valid if the turf is installed by one of our referred preferred professionals.Wear and TearWear and tear is common with gym turf, particularly with varied use of different modalities and equipment. While regular maintenance can extend the life of your turf, natural wear over time is to be expected and is not covered by this warranty.Sled UseWe recommend using only the Compound Fitness Sled on our turf. This sled is engineered specifically to work with our turf, ensuring minimal wear and maintaining the integrity of the material. The use of other sleds, which may not be designed with the same precision, is not covered under this warranty and could cause damage to the turf.Warranty ExclusionsThis warranty does not cover:

• Damage from the use of non-Compound Fitness sleds
• Wear and tear from normal use
• Installation by non-referred professionals
• Misuse, neglect, or improper maintenance
• Exposure to harsh chemicals or substances

Warranty ClaimsTo make a warranty claim, please contact our customer support team at support@compoundfitness.com.au