Warranty & Service

 

At Compound Fitness, we stand by our product.

 
We stand by our product and want our customers to be happy with their purchase. If you have any problems with your Compound Fitness equipment, please follow the steps below and one of our representatives will be in touch with you. Compound Fitness Equipment warrants that the Product(s) will be free from defects in workmanship and materials for periods relative to our Warranty product table below.

Warranty does not cover any damage due to negligence, misuse, alteration or abuse of the Product(s), installation by a non-qulaified installer or general wear & tear of the equipment (Please see the bottom part of this page for more Warranty details). Warranty claims are assessed on a case-by-case basis, and Compound Fitness has the discretion to decline warranty requests that are not in-line with the product warranty schedule. Minor aesthetic/cosmetic issues such as scratches, imperfections or similar that is incurred through general use is not covered under Compound Fitness warranties.
 
 
Returns Policy

We do not accept returns on any products if the packaging has been opened, damaged, or altered in any way, under any circumstances.

If you believe your item is eligible for return, you must contact us and provide clear photos of the goods and packaging for our review. Returns will only be accepted once written approval has been provided by our team.

If a return is approved, the customer is responsible for all freight and associated costs to return the goods to our Queensland warehouse. Returned items must be securely packaged to prevent damage during transit.

 

What to Do If You Experience an Issue with Your Equipment?

Step 1 – Contact Your Installation Technician
If you notice any issues with your equipment, the first step is to get in touch with the technician who installed it. They'll be best placed to assess the situation and determine the cause of the problem.

Step 2 – Technician Assessment
Your technician will carry out a full assessment of the equipment. If the issue is found to be related to the installation, your technician will be responsible for servicing and resolving it.

Step 3 – Parts Replacement
If your technician determines that a part needs to be replaced, that's when we step in! Simply reach out to us with the following:

📸 Clear photos of the issue or affected area
🔢 Serial number of the machine

This helps us identify your equipment quickly and get the right parts to you as soon as possible.

 
 
Follow the steps below to lodge a warranty claim:
 

Submit the Warranty Form

Start by filling out the form here. Provide the product’s serial number, a detailed explanation of the issue, and photos to support your claim.

 

Assessment by Support Team

Our support team will analyze the issue to determine the best course of action. In most cases, a technician will be dispatched to your site to repair the item. If the product is deemed irreparable, a replacement will be arranged.

 

Technician Visit

If a repair is needed, we’ll coordinate with you to arrange a suitable time for a technician to visit your facility. If parts are required, they will be ordered, and the technician will handle the repair once they arrive.

 
Resolution

Our team is committed to ensuring the issue is resolved efficiently, whether through on-site repair or replacement if necessary.

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For questions or further assistance, please contact us at support@compoundfitness.com.au

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Service Request Form

Please fill up all the required fields below-

 

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Warranty & Maintenance Services PDF
 

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Pin Loaded & Plate Loaded Machines

PART WARRANTY PERIOD
FRAME/CAGES/RIGS LIFE TIME WARRANTY
BLOCKS/PULLEYS/PLATES/RODS 3 YEARS
BEARINGS 1 YEAR
CABLES 6 MONTHS
COATINGS 1 YEAR
FOAM/SEAT/PADS 6 MONTHS
OLYMPIC & SPECIALTY BARBELLS 1 YEAR
SPRINGS/STRUTS 3 MONTHS
HARDWARE/MECHANICAL 3 MONTHS
PLASTIC COVERS 3 MONTHS
UPHOLSTERY 3 MONTHS
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Functional Equipment

 
PRODUCT WARRANTY PERIOD
5KG BUMPER PLATES 3 MONTHS (not to be dropped)
10-25KG BUMPER PLATES 1 YEAR
FRACTIONAL PLATES 1 YEAR
CAST IRON WEIGHT PLATES 1 YEAR
CALIBRATED STEEL WEIGHT PLATES 10 YEARS (EX. COATING)
GRIP WEIGHT PLATES 3 YEAR
COLLARS - PLASTIC/ PU 6 MONTHS
TECHNIQUE PLATES 1 YEAR
PU WEIGHT PLATES 3 YEARS
OLYMPIC & SPECIALTY BARBELLS 1 YEAR
TECHNIQUE BARBELLS 6 MONTHS
RUBBER HEX DUMBBELLS 1 YEAR
PU DUMBBELLS 3 YEARS
PU FIXED WEIGHT BARS 3 YEARS
COMPOUND WALL BALLS

2 YEARS MANUFACTURER’S WARRANTY
DEAD BALLS

POWER BAGS		 3 MONTHS

3 MONTHS
FITNESS BALLS 3 MONTHS
MEDICINE BALLS 3 MONTHS
KETTLEBELLS 5 YEARS
FOAM PLYO & SOFT BLOCKS 3 MONTHS UPHOLSTERY, 1 YEAR FOAM
TIMBER PLYO & JERK BLOCKS 6 MONTHS
COLLARS - PLASTIC/ PU 6 MONTHS
BATTLE ROPES 3 MONTHS
CLIMBING ROPES 6 MONTHS
BANDS 3 MONTHS
MOBILITY EQUIPMENT 3 MONTHS
CONCEPT2 ROWERS & SKIERS 5 YEARS FRAME, 2 YEARS OTHER (EX. BATTERIES)
AIR BIKES 5 YEARS FRAME, 1 YEARS OTHER (EX. SEAT)
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Cardio Equipment

 
CARDIO WARRANTY PERIOD
STRUCTURAL STRENGTH 10 YEARS
MOTOR 5 YEARS
GENERATOR/EMS/ECB BRAKE 2 YEARS
KEY PAD 1 YEAR
HIGH WEAR ITEMS 180 DAYS
BATTERIES, NON-INTEGRATED RECEIVERS 1 YEAR
BELTS 2 YEARS
MOTOR CONTROLLER 2 YEARS
SCREEN 2 YEARS
ELECTRICAL PARTS 2 YEARS
MEDIA RECEIVER BOXERS 2 YEARS
 
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Custom Turf

At Compound Fitness, we stand by the quality and durability of our custom gym turf, designed to endure the rigours of commercial gym use.1-Year Limited Warranty:
We provide a 1-year limited warranty on all custom turf installations, covering defects in materials and workmanship under normal gym conditions. Please note that this warranty is only valid if the turf is installed by one of our referred preferred professionals.
 
Wear and Tear
Wear and tear is common with gym turf, particularly with varied use of different modalities and equipment. While regular maintenance can extend the life of your turf, natural wear over time is to be expected and is not covered by this warranty.
 
Sled Use
We recommend using only the Compound Fitness Sled on our turf. This sled is engineered specifically to work with our turf, ensuring minimal wear and maintaining the integrity of the material. The use of other sleds, which may not be designed with the same precision, is not covered under this warranty and could cause damage to the turf.
 
 
Warranty Exclusions
This warranty does not cover:

-Damage from the use of non-Compound Fitness sleds

-Wear and tear from normal use

-Installation by non-referred professionals

-Misuse, neglect, or improper maintenance

-Exposure to harsh chemicals or substances

 
 
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Warranty Claims
To make a warranty claim, please fill out the form above, or for further assistance, contact our customer support team at support@compoundfitness.com.au

 

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Need Help with the Installation?

At Compound Fitness, all of our equipment is built to the highest commercial-grade standards, ensuring durability and performance for demanding environments. To uphold these standards and honor the warranty, it is essential that all equipment is installed by a qualified installer or someone with extensive, verified experience in gym equipment assembly.

For your convenience, we can provide a list of our preferred installers for each state. These professionals are familiar with our products and can ensure that your equipment is set up safely and functions as intended.

We strongly advise against attempting to install equipment yourself, as improper installation can compromise both safety and functionality. Proper assembly is crucial to the performance and longevity of your investment.

If you have any questions or need assistance coordinating installation, please contact us. Your safety and satisfaction are our top priorities.

support@compoundfitness.com.au